Unified Communications - Things to Consider

Call, meet, chat, oh my! There are so many ways to communicate and collaborate these days. How much time and brainpower are your employees wasting hopping between their voice system, video conference platform, and chat application? Are their heads spinning?! Unified Communications (UC) is the fancy word for a single platform for all three. And UC has made work-life SO much simpler for employees. 

If your employees are still using three different applications for calling, meeting, and chatting, here are some things to consider when selecting a solid Unified Communications solution. 


Does the vendor offer customized solutions to fit your business needs? Meaning, can you mix and match the number of licenses you need for the various plans offered? And, do they offer a trial of their service before you commit to a contract?  


It’s important to know how the vendor handles, stores, and protects data. Do they adhere to stringent practices and do they have third-party verification and certification of their level of security and compliance? They should be able to tell you specifically which third-party certifications they have. 


Is the vendor infrastructure set up to prevent downtime? Specifically, is it fully redundant with geographically diverse data centers? Further, do they ensure a consistent user experience by providing an end-to-end SLA for uptime and call quality? 

Other Considerations

An intuitive user-friendly dashboard is always helpful and something to consider. And depending on what is important to your business, we may want to ask about the following:

  • Is the dashboard customizable? 
  • What sort of analytics are provided pertaining to transactions?
  • What sort of reporting is available and can they be scheduled?
  • Is there any AI built into the platform which provides insights from your transactions?

s2s Communications has been providing network solutions for over 13 years. Our network engineers and telecom experts know how to support your business and keep you up and running. Call today for a consultation, we would be happy to chat with you about your interest in Unified Communications for your business, 856-780-3739.

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