Field Services

Field services refer to the delivery of on-site services to businesses in various industries. This includes the provision of maintenance, repairs, installations, inspections, and any other necessary tasks that cannot be performed remotely. Field service technicians (FSTs) are professionals who are trained and equipped to handle these tasks and ensure your operation is in excellent shape.

In today's fast-paced and technology-driven world, field services have become increasingly important. With businesses relying heavily on their network infrastructure to operate efficiently, any disruptions or downtime can have severe consequences. Field services help mitigate these risks by offering immediate and reliable support.

Field Services Solve Important Business Challenges

Field services providers solve important business challenges by providing businesses with on-site support, troubleshooting, and maintenance services. These services are essential for not only maintaining the health of your business network but for making enhancements to optimize network performance.

Common field services for network support include:

• Low voltage cabling: Your Internet Service Provider (ISP) delivered the fiber internet to the DMARC in your building and you need the line extended to your network closet. An FST will run the necessary cabling for the DMARC extension to ensure you are up and running on your new connection.
• Network closet/rack setups: Your business is opening a new location and you need the network set up correctly and efficiently. A qualified FST has the expertise to make sure your network closet/rack is installed properly with all devices accounted for and labeled and the cabling cleanly organized.
• Network closet/rack cleanups: Over time networks can become quite messy. A spaghetti of cables makes it very difficult to make adjustments in your network and to solve issues when they occur. An FST will trace and label the cabling and provide you the wire management you need to make it simple to navigate your network closet/rack.
• Network site survey: For multi-location businesses, especially if growth has occurred via acquisition, it can be challenging to know the network landscape of each of your locations. An onsite survey performed by an FST will provide you a complete inventory your network infrastructure as well as details regarding network components requiring remediation or refresh.
• Break/fix: Network devices fail and when they do you need a qualified individual to fix the issue. FSTs are a great resource when you do not have an employee on site who can handle it. They provide the smart hands you need to get your network back up and running.
• Device refresh: Your network is aging and you have decided it is time for a refresh. An FST will handle all of the on site tasks for you -- (1) site survey to verify scope, (2) installation of new network, (3) test and turn up, (4) decommission of old network.

Need a Field Services Partner?

Your operation relies on a network that functions optimally. If a piece of equipment breaks down unexpectedly, it can lead to costly downtime and disruptions to productivity. Field service technicians play a crucial role in addressing these issues by providing prompt on-site repairs and maintenance. They have the expertise and the necessary tools to diagnose problems, fix equipment, and get operations back up and running.

Further, field services providers can assist in improving the efficiency and productivity of your business. By outsourcing certain tasks, your business can focus on its core competencies and strategic initiatives. Field service providers can handle routine maintenance, repairs, and installations, allowing you to allocate resources to other critical areas. This can lead to improved operational efficiency, cost savings, and the growth of your business.

s2s is a Gartner recognized MSP that specializes in Managed Network Services. Our team has years of experience handling field service needs and projects for our customers. To speak with a team member today, reach out to [email protected].